Frequently Asked Questions (FAQs)
A: Once your order is successfully placed, you'll receive an email confirmation with your order details. If you don't receive this email, please check your spam folder or contact us for verification.
Q: What are the shipping fees and delivery timeline?
A: For orders under $69 USD, a flat shipping fee of $10 USD is applied. Orders of $69 USD and over qualify for free shipping. Delivery times vary by location: 6-12 business days for the US, 6-10 business days for the UK, and 5-10 business days for Australia, 6-12 business days for the other countries and districts.
Q: How can I track my order?
A: After your order is processed (2-5 business days), you'll receive a shipping confirmation email with a tracking number. Use this number to monitor your shipment's progress.
Q: Can I cancel or update my order or change my shipping address?
A: Please contact us immediately if you need to make any changes to your order. We'll do our best to accommodate your request, but changes cannot be guaranteed once the order is processed.
Q: Where do you ship to?
A: We currently ship to the global. Please be aware of any import taxes or customs duties as these are the recipient's responsibility.
Q: What is the return policy?
A: You may return your item within 30 days of receipt, provided it is in its original condition, unworn or unused with tags, and in its original packaging. You will need to provide a receipt or proof of purchase for returns.
Q: How do I return my online purchase?
A: To initiate a return, contact us at souladorne@outlook.com. If accepted, we’ll provide you with a return shipping label and instructions on where to send your package.
Q: How much is the return shipping fee?
A: If your return is accepted, we'll provide you with a return shipping label. Please contact us for specific return shipping costs if applicable.
Q: When will I receive my refund?
A: Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds are processed within 10 business days, and it may take additional time for your bank or credit card company to process and post the refund.
Q: What is the exchange policy?
A: The quickest way to exchange an item is to return the original purchase and make a separate order for the new item, once the return is accepted.
Q: Are there any items that cannot be returned or exchanged?
A: Sale items and gift cards are non-returnable. Please contact us if you have questions about a specific item.
For any additional questions, don't hesitate to reach out to us at souladorne@outlook.com.